Leveling Up Your Hospitality and F+B Experiences
Food + Beverage Strategy
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Market Research
Market research establishes a clear foundation for food and beverage decision-making. Our analysis focuses on demand drivers, guest behaviour, pricing tolerance, and competitive saturation to inform concept mix, positioning, and scale.
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Site Study
Each project site is reviewed to identify physical, operational, and contextual constraints that influence feasibility. This includes access, visibility, adjacencies, and operational considerations that directly impact how concepts are planned and executed.
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F+B Trends Insights
We review relevant food and beverage trends through a practical lens, focusing on what is appropriate for the market, guest profile, and operational model. Trends are used to inform direction, not to drive concepts in isolation.
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Competitive Analysis
We assess the local competitive landscape to identify gaps, over-saturated formats, and opportunities for differentiation. This analysis helps avoid duplication and supports clear positioning within the market.
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Local & Global Benchmarks
Selected local, regional, and global benchmarks are used to test concept ideas against comparable markets and guest profiles. Benchmarking focuses on format, scale, pricing logic, and experience structure, with adaptation to local conditions.
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High Level Concept Recommendations
Based on strategic findings, we develop preliminary concept directions for each proposed venue. These recommendations outline positioning, experience type, indicative price range, and differentiation strategy, forming the foundation for detailed concept development.
Concept Development
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Brand & Concept Ideation
Clear concept narratives that define each venue’s purpose, positioning, and service culture, aligned to the overall F&B strategy.
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Experience Touch Points
Definition of key guest touch points across arrival, service, atmosphere, and departure, shaping how the experience is delivered and perceived.
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Food & Beverage Programming
High-level food and beverage direction outlining menu mix, presentation style, and positioning to support the concept and commercial objectives.
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Design Directions
Design reference and mood boards that communicate the intended look, feel, and spatial character for interiors, food presentation, and brand expression.
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Spatial Planning
Preliminary spatial planning to test layout logic, adjacencies, and guest flow, ensuring concepts are operationally viable within the available footprint.
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Operational Guidelines
High-level operational direction covering service style, operating hours, and day-part strategy to support consistency and efficiency.
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Brand Touch Points
Early brand direction including naming considerations, visual identity cues, uniforms, collateral, and music programming to guide downstream development.
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Pricing & Positioning Strategy
Indicative pricing recommendations by venue and meal period, aligned with market expectations, concept positioning, and revenue objectives.
Branding + Visual Identity
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Brand Story
We define clear brand narratives that articulate each venue’s positioning, personality, and point of view. Brand stories are developed to guide decision-making across concept, design, service style, and guest-facing communication.
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Distinctive Design
We develop visual identity systems that translate brand intent into clear, recognizable expression. This includes logo direction, colour, typography, and graphic language designed to work consistently across physical and digital touch points.
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Bespoke Collateral Pieces
Guest-facing collateral is designed to support both brand expression and daily operations. Menus, printed materials, and in-venue collateral are developed to be clear, durable, and aligned with the approved visual identity.
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Employee Fashion
Uniform concepts are designed to reflect brand character while supporting comfort, functionality, and service requirements. Each uniform direction is developed to integrate seamlessly with the overall guest experience and operational environment.
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Operation Supplies & Equipment Selection
We provide direction on tableware, glassware, and service equipment selection to ensure alignment with the concept, brand positioning, and operational needs. Recommendations balance durability, availability, and visual coherence.
Marketing & Activation
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Design Support Services
We provide design support throughout the delivery phase to protect concept intent as projects move from approval into detailed design.
This includes reviewing drawings, layouts, and design submissions, participating in coordination meetings, and providing consolidated feedback focused on guest experience priorities, service flow, and operational practicality.
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Talent Recruitment
We support the identification and recruitment of key culinary and bar leadership where required, drawing on our regional and international network.
This service focuses on aligning talent selection with the concept’s intent, operational scale, and long-term positioning rather than short-term profile.
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Opening Collateral
A cohesive marketing package for your opening to use through your media channels. Continuous brand story through your hiring process, the soft open invites and launch of your online presence.
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Menu Development
We guide menu development in collaboration with appointed chefs, bartenders, and specialist partners to ensure alignment with the approved concept and brand positioning.
Our role focuses on creative direction, structure, and review. Recipe development, costing, and training remain with the operating team unless otherwise scoped.
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Content & Brand Communication
We develop clear launch strategies for food and beverage venues, defining messaging priorities, activation ideas, and sequencing for pre-opening and opening phases.
The focus is on clarity, consistency, and market relevance, ensuring venues enter the market with a defined point of view.
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Concept Audit
Post-opening, we conduct structured concept audits to assess guest experience delivery, operational alignment, and brand execution.
Findings are translated into practical recommendations to refine service flow, communication, and experience design, supporting long-term performance.
Let’s Talk About Your Project
hello@levels-experience.com
T +60 16 275 3945
DUBAI
Levels Hospitality Project Management Service Co LLC
Unit 1005 - Level 10, Ibn Batuta Gate Office - Jebel Ali First 334035
Dubai, United Arab Emirates
KUALA LUMPUR
Levels Studio Sdn Bhd
C-06-11, Centrio Pantai Hillpark,Jalan Pantai Murni
59200 Kuala Lumpur, Malaysia